For players 21 and above

baji's commitment to responsible gaming

When gaming goes beyond entertainment and becomes a problem, taking the right steps at the right time matters. baji believes that safe and informed gaming is every player's right.

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Our core principles
Gaming should be a source of fun — not stress or financial hardship. Your safety is our priority at baji.

Betting and playing casino games is a normal form of entertainment for many people. But that entertainment stays healthy only when it stays controlled. At baji, we want to remind every player that the purpose of betting is enjoyment — it is not a guaranteed way to recover lost money. Every decision should be made freely and with full awareness.

Reading our Terms and Conditions will show you that baji always aims to provide honest and transparent service. You must be at least 21 years old to take part in any gaming activity — this rule is never relaxed under any circumstances. Creating an account for anyone under this age is strictly prohibited.

If you feel it is becoming difficult to keep your gaming habits in check, do not wait — contact baji's 24/7 live chat or email support. Our support team responds in both Bengali and English. All communication is kept fully confidential in accordance with our Privacy Policy.

Visit our FAQ section for answers to common responsible gaming questions, including detailed information on self-limits, self-exclusion and account management. Knowing the facts is the first step toward making informed decisions.

Self-limit tools

baji gives you the ability to set your own gaming limits. Use these tools to keep your experience safe.

Deposit limit

Set a maximum limit on your daily, weekly or monthly deposits. Once a limit is set it takes effect immediately; a request to raise the limit takes 72 hours to process.

Loss limit

Decide in advance the maximum amount you are willing to lose within a set period. Once that amount is reached, your account will automatically stop accepting new bets.

Session time limit

Set how long you want to play in one sitting. When the session limit is reached, you will receive a warning and be given the option to log out.

Temporary break

If you want to take a short break, you can suspend your account temporarily for anywhere between 24 hours and 30 days. You will not be able to log in during the break.

Self-exclusion

If you want a longer break, apply for self-exclusion. You can choose any duration — 6 months, 1 year or permanent exclusion. Reactivating your account during this period is not possible.

Gaming history

You can view your full history of deposits, withdrawals and bets at any time. Stay informed by reviewing your own patterns.

Set your limits

Fill in the form below and let our support team know — they will help apply the limits to your account.

Self-limit request

After submitting your request, our support team will get in touch with you.

Warning signs of a problem

If you notice any of the following signs in yourself, stop and seek help.

You are repeatedly betting to recover lost money and increasing your bet amount each time.

You feel unable to stop playing or stick to limits, even after deciding to do so.

You are spending time and money on gaming at the expense of commitments to family, friends or work.

You are borrowing money, dipping into savings or using funds meant for essential expenses to place bets.

You are hiding your gaming from family or close ones and lying about it.

You feel restless, anxious or irritable when you cannot play.

21+

All gaming activities are for players aged 21 and above only

baji is committed to protecting minors. If you suspect that an underage person is playing games from your device, please notify our support team immediately. Age verification documents are required during account verification, and withdrawals remain restricted until verification is complete.

Where to get help

You do not have to face this alone. Help is available through the following channels.

baji support

Contact baji's 24/7 live chat and email support in Bengali or English. Self-exclusion and limit requests are processed promptly.

Family and close ones

Let someone you trust in your family know about the situation. They can help you make the right decisions. Support from someone close to you is often the most effective help.

Professional advice

Speak with a mental health professional or counsellor. Mental health services in Bangladesh are now much more accessible. Do not hesitate to consult a doctor you know.

Healthy gaming habits

Before playing at baji, ask yourself a few questions: What is my budget for today? How long will I play? Can I accept a loss without it affecting me mentally? Honest answers to these questions will help you make sound decisions.

Never use money you need for daily living when betting — do not put your rent, food, your children's education or medical expenses at risk. Keep a separate, fixed gaming budget that you can afford to lose without it affecting your normal life.

Learn to stop when you are on a winning streak. Many people think "just one more round and I'll win more" — that thinking often leads to bigger losses. Likewise, avoid placing even larger bets immediately after a big win.

Never bet while drinking or under other forms of mental stress. Decisions made with a clear head and a calm mind are always better. Play for entertainment, not as a source of income — that is the core of responsible gaming.

Responsible gaming questions and answers

During self-exclusion, placing new bets or making deposits is blocked, but any balance in your account before the exclusion can still be withdrawn. Contact our support team via live chat — they will walk you through the process step by step.

After opening an account, age verification using a national ID card or passport is required before any withdrawal. Accounts belonging to users under 21 are not verified and any deposits made by them are returned.

A request to lower your limit takes effect immediately. A request to raise your limit takes 72 hours to process — this waiting period is intentional to protect you from impulsive decisions.

For account security, limit change requests must be made by the account holder. However, if your family is concerned, they can write to our support email — we will guide them on the right steps. Family support plays an important role in this process.

No. Even after the period ends, the account does not reopen automatically. The player must contact the support team separately to request reactivation — and that request also takes some time to process, so the decision is made carefully.

Yes, baji's 24/7 live chat and email support is available in both Bengali and English. For any responsible gaming questions, contact us directly via live chat for a quick response.

Learn more

About baji

About Us

Learn how baji works and the principles it follows in providing its service.
Rules

Terms and Conditions

Read all the rules covering account use and gaming in detail.
Privacy

Privacy Policy

Learn how your personal information is kept secure.
Help

Frequently Asked Questions (FAQ)

Answers to the most commonly asked questions about accounts, payments and gaming.