FAQ
baji FAQ — Deposits, Withdrawals, Bonuses and Responsible Gaming
From opening an account on baji to withdrawing funds via bKash or Nagad, understanding welcome bonus terms, completing identity verification (KYC) and using responsible gaming tools — this FAQ page gives direct answers to the questions players ask most. The questions are organised by category below; use the index to jump to any section.
What's in this FAQ — Quick Navigation
Responsible Gaming
If you notice signs of problem gambling, use the self-exclusion option described on baji's responsible gaming page. You can also contact our 24/7 live chat directly to request a temporary or permanent account closure. For professional support, it is advisable to reach out to a trusted family member or a mental health service centre.
Yes, baji allows players to control their own spending. Let the support team know via live chat and they can set a daily, weekly or monthly deposit limit for you. Once the limit is in place, you will not be able to deposit beyond the specified amount. Setting a budget is one of the most effective ways to gamble responsibly.
The minimum age to participate in any form of gambling on baji, including casino and sports betting, is 21 (21+). This condition must be accepted during account registration. Age is verified during the KYC process, and if an account holder is found to be under 21, the account may be closed.
Some common signs are: spending more money on gambling than you can afford, repeatedly gambling to chase losses, being unable to stop gambling, hiding your gambling from family or friends, and it affecting your daily responsibilities or relationships. If you notice these signs, contact baji's support team for guidance from the responsible gaming section.
Yes. baji offers a cooling-off period feature. By requesting it through live chat, your account can be suspended for a set period — such as 24 hours, one week or one month. During this time, neither login nor transactions will be possible. A permanent option is also available for long-term self-exclusion.
Withdrawals
Find answers to all withdrawal-related questions below. Withdraw quickly and securely to bKash, Nagad, Rocket or Upay.
No, bonus money cannot be withdrawn directly. For the welcome bonus, winnings can be withdrawn only after the bonus amount has been wagered 25 times (i.e., once the wagering requirement is met). Example: depositing ৳1,000 gives a ৳1,500 bonus, and to make that bonus withdrawable you must place ৳1,500 × 25 = ৳37,500 in bets. See the terms and conditions page for full details.
Yes, withdrawals on baji are processed seven days a week, 24 hours a day. You can submit a withdrawal request at night, on Fridays or on public holidays. Payments are generally completed within 1 hour. If you have any issues, 24/7 live chat support is available.
No. Under baji's rules, withdrawals must always be made to a wallet (bKash, Nagad, Rocket or Upay) registered in your own name and linked to your own mobile number. The name on your baji account and the name on your mobile wallet must match. Withdrawal requests to a wallet under a different name may be rejected.
Withdrawals from baji to bKash are generally completed within 1 hour. The same timeframe applies for Nagad, Rocket and Upay. The minimum withdrawal amount is ৳800. If KYC verification has not been completed, your first withdrawal may take slightly longer.
How to Deposit
baji currently supports deposits via four mobile financial services: bKash, Nagad, Rocket and Upay. These are the most widely used mobile payment methods in Bangladesh, offering fast and secure transactions from a smartphone. After baji Login, go to the deposit section and choose your preferred method.
The minimum deposit amount on baji is ৳500 for any method. This applies equally to slots, live casino, sports betting or any other game — the minimum limit does not vary by payment method or section.
baji does not charge any deposit fees. However, your mobile wallet provider (such as bKash or Nagad) may apply their own transaction charges according to their own policy. There is no additional deduction from baji's side on deposits.
First log in to baji and go to the deposit page. Select bKash and you will be given a specific bKash number and amount. Use "Send Money" in your bKash app to send to that number, then enter the transaction ID in the form and confirm. Your balance will be updated within a few minutes.
If your balance has not updated a few minutes after depositing, keep your transaction ID and a screenshot of the deposit ready and contact baji's 24/7 live chat. The support team will verify the matter quickly and resolve it. If the money was sent to the wrong number or in the wrong amount, it may take longer.
Identity Verification (KYC)
baji may request KYC verification before your first withdrawal or when transactions exceed a certain amount. It is a mandatory process to prevent fraud and protect your account. Once verification is complete, future withdrawals will be processed faster. It is best to submit the required documents as quickly as possible when requested.
All KYC documents submitted to baji are secured through SSL encryption and can only be accessed by authorised staff. Personal information is not shared with third parties. For more details, please read the privacy policy page.
When verification is rejected, the reason is usually communicated by email or account notification — for example, a blurry photo, an expired document or a name mismatch. Submit new, clear documents based on the reason given. If needed, contact the support team via live chat — they will guide you through the steps.
On baji, the name on your account registration, KYC and payment wallet must all match. This ensures that only the actual account owner can make withdrawals. If the names do not match, payment may be held or cancelled. Use accurate information from the time of registration.
Generally accepted identity documents include a National ID card (NID), passport or driving licence. A utility bill or bank statement may be requested for address verification. Documents must be clear, complete and not expired. Contact support for a full list.
Bonuses and Offers
After opening a new account, a 150% bonus of up to ৳8,000 is added automatically on your first deposit. For example: depositing ৳1,000 gives you a ৳1,500 bonus and your total balance becomes ৳2,500. No separate code is needed to activate the bonus — simply make your first deposit of at least ৳500.
The wagering requirement for the welcome bonus is calculated on the bonus amount, not the deposit amount. You must wager the bonus 25 times. Example: depositing ৳10,800 gives the maximum ৳8,000 bonus and the wagering requirement will be ৳8,000 × 25 = ৳2,00,000. Every bet placed on any game or wager counts towards this total. Special terms may apply for baji VIP members.
Yes, an active bonus can be cancelled, but doing so will remove the entire bonus balance and any winnings earned from that bonus will also be forfeited. After cancellation, only the remaining portion of the original deposit may be retained. To cancel a bonus, inform the support team via live chat.
Yes, baji bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus may be cancelled automatically. Each offer has its own separate expiry. Read the terms and conditions of the relevant offer carefully before claiming a bonus.
No. The welcome bonus applies only once per player — on the first deposit. If the same person attempts to claim the bonus a second time by opening a new account or using different details, both accounts may be cancelled. baji verifies all accounts based on device and payment method.
Have more questions? We're always here
If you can't find your answer in this FAQ, contact baji's support team directly. Help is available in both Bengali and English, seven days a week, 24 hours a day.
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Email us: [email protected]